Ringing the library
The phone number for Auckland City Libraries is 307 7795. When you first ring the library you'll be able to choose from a short list of options.
- For library hours press 1
- To renew or check library items press 2
- To speak to a librarian press 0
Have your library card ready, as you will be asked for its barcode during the call.
Library telephone numbers
Automatic library notices
The service may also call you and give you an automated message if you have a reserve which has become available for you, or if you need to return an item to the library.
The service can also call cell phones, and can leave messages on answer phones, but if it is unable to contact you, the message will be forwarded to you by mail.
If you have already said your preference is to receive notifications by email then the system will continue to do that.
If you would like to change to receiving notices by email, you can do this online via an option on the change of address form.
If you would prefer not to be contacted by either email or the telephone, please contact your library. We will then continue to post you notices.
A user guide
Connecting to the service
When you first ring the library you'll be able to choose from a short list of options.
- For library hours press 1
- To renew or check library items press 2
- To speak to a librarian press 0
Have your library card ready, as you may be asked for its barcode during the call.
Finding library hours
Ring the library telephone number and press 1 from the initial list of options to find out about library hours.
Working with your library account
Ring the library telephone number and press 2 from the initial list of options to renew or check your library items.
The service will ask you to type your library barcode number, followed by the hash (#) key.
If you make a mistake with your barcode, don't worry, you can try again.
Once you've typed your barcode, the service will provide you with a list of options:
- Renew your titles press 1
- List your titles on loan press 2
- Manage your reserves press 3
- Check your charges press 4
- List your overdue titles press 5
- Speak to a librarian press 0
Renewing Items
To renew your items, press 1 and follow the instructions.
The instructions list a further set of options :
- Renew title by title press 1
- Renew by item barcode press 2
If you have the titles with you, and you can locate their barcodes (with most items, these are usually located on the back cover), press 2. Otherwise, press 1, so that the service can list each title before you choose whether you wish to extend the loan.
Remember that you may be charged to renew any title. If you are unsure of the current charges, press 0 to speak to a librarian.
Checking your reserved items
If a requested item has come into the library for you, you can:
- Find out how long it will be held for you
- Which library is holding it
- Cancel it, at no charge
Current charges
You can find out what charges you have on your library record.
(Tip : Wait to check your charges until after you have made your renewals, so that the renewals charges are included in the total)
Checking items on loan
You can check various things about what you currently have on loan:
- How many items you've borrowed
- The titles of the items you've borrowed
- When they're due back
- Whether any are overdue
Speak to a librarian
Choose 0 from any of the menus to be connected to a librarian. | 
