 Who is the "creator"?
Every book has an author and a reader. When you do a "creator" search, the search finds both authors and readers.
How long is the loan period?
The loan period is 14 days.
Can I return a title early?
A title will only be returned once the loan period expires. There is no option to return it early.
How do I check out an eAudiobook that I have requested?
When a requested title becomes available, an email will be sent. You have five days to check it out before it goes to the next person in the queue. To check the title out, sign into My Media Account, view My eRequests and click the 'add to eCart' link beside the title. Once you add a title to your eCart it will only remain there for 60 minutes. You will then need to proceed to checkout to issue the title.
Once I have a copy of a book, can I keep it until I finish listening to it or does it expire?
If you download a title to your PC, you have access for the loan period. After that you won’t be able to open the file unless you check it out again.
Can I download eAudiobooks to a library computer?
You can browse a title, listen to the audio sample, or check it out on a library computer. But you cannot download a title to a library computer.
Is Downloadable Media compatible with iPod or Mac?
No. Read more about iPod and Mac compatibility on the Downloadable Media website.
Is my MP3 player compatible with Downloadable Media?
Here a list of selected MP3 players available in New Zealand that are compatible with Downloadable Media.
If yours is not on the list you can test it by following the instructions online.
My MP3 player is compatible with Downloadable Media but does not appear on the library's list. Does the library want to know?
Yes. Please email the library customer helpdesk
I have downloaded a book that has several parts; will each part fit on a single CD?
Yes, a part will always fit on a single CD and sometimes you will be able to fit more than one part on to a CD.
How do I know which downloadable media items I have out?
Check your Downloadable Media account. Please note this different from your myInfo account.
When I download the Overdrive media console will it stay on my computer?
Yes.
Can I download the same eAudiobook on to more than one computer?
You can download a title three times during a single lending period. This gives you the flexibility to have the title downloaded on three different computers.
Can I download eAudiobooks if I have overdue fines on my card?
You will not be able to download eAudiobooks if you have more than $10 of fines on your card or your card is expired.
How do I know which titles can be downloaded to CD?
Look for this symbol.
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