2.1 Vision
2.2 Purpose
2.3 Customer focus
2.4 Values - nga uaratanga
2.5 Bicultural statement
2.6 Staff value
2.1 Vision
Opportunities for a lifetime.
2.2 Purpose
To enrich Aucklanders’ quality of life through the joy of reading, learning and discovering information.
2.3 Customer focus
Auckland City is one organisation working together to be:
- knowledgeable
- innovative
- responsible
- accessible
2.4 Values - nga uaratanga
Being of service – Ka painga mahi
- We help and support each other to succeed
- We empower one another to achieve
- We work at building relationships with Tangata Whenua, our customers, our colleagues, our community
- We are knowledgeable and share our knowledge with others
- We work efficiently and look for ways of improving what we do
“E hara taku toa I te toa takitahi, engari he toa takitini”
My strength is not of a single person, but the strength of many.”
Integrity – Mana
- We act with mana in respect of our customers and colleagues
- We trust and respect each other and embrace diversity
- We are non-judgemental and believe in equity
- We are honest and act in an ethical manner
“Ki a mau ki to mana” “Holdfast to your integrity”
Generosity – Manaaki
- We are generous with our time and our knowledge
- We are welcoming and approachable
- We are enthusiastic and helpful
“Ahakoa he koha iti, he pounamu”
“Although it is a small gift, it is greenstone”
2.5 Bicultural statement
ACL/TPK recognizes the unique place of Maori as the indigenous people of Aotearoa - New Zealand and reflects this in a bicultural approach to service design and delivery.
2.6 Staff value
Library staff have a key role in delivering added value to customers. The skills of the professional librarian are an integral part of the brand values of ACL/TPK and are essential to the provision of public library services for Aucklanders. In addition, the special and sometimes unique nature of the collections held by ACL/TPK is matched by a number of library staff with specialist expertise in the content and guardianship of these collections.
.aspx)
Back to top