Website vision

Vision

Auckland City Libraries inspires customers, citizens and communities to participate in a vibrant and sophisticated digital space, and grows as a trusted leader in building social networks and information democracy.

Mission

Community participation 

To create opportunities for the community to participate in the digital space and create content and ideas in an interactive mobile environment with easily accessible collections, content and tools.

Information democracy

To enable democratic access to information for Auckland citizens; to provide free access to popular materials, information and the internet.

Innovation

To lead in the provision of innovative services to benefit customers and citizens; to enable the creation of knowledge, content and services through the website, catalogue and databases.

Belonging

To foster, through a vibrant digital environment, a sense of community inclusion and identity that reflects the diversity and heritage of Auckland city and Tangata whenua

Trust

To be the trusted provider and repository of information for the community; to demonstrate community values through the website.

Statement of intent (Goals)

Community

We will create opportunities for individuals and the Auckland community to connect with each other and us through the website for a unique customer experience, which reinforces belonging, identity and heritage in Auckland.

Content

We will be a leading creator of enriched content and collections, especially about Auckland and its heritage, and invite customers to create and contribute their own content. Content will be increasingly delivered over the web, both for remote access and in the physical library, and visible to the world.

Connection

We will enable all our customers to connect and transact easily and quickly with us on the local, regional, national and global stage, building social networks and collaborative communication; we will be 100% accessible.

Confidence

Librarians will develop, organise and preserve collections, content and knowledge. We will support customers to maximise their skills in retrieving, evaluating and using information, and will bring a human dimension to the digital space.

Last reviewed: 06 August 2008