Classic Catalogue advanced search
My Info
General issues
Classic Catalogue advanced search issues and fixes
Reverse year sorting
There is currently an intermittent problem when using the 'reverse year' sorting option in the catalogue.
The records from a subject search, sorted by reverse year do not display the correct catalogue records consistently. When clicking on an item (book, CD etc) the details for the first record display instead of the actual details for the item. This occurs for the first ten in the list. We are currently working towards a solution for this problem.
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My Info issues and fixes
Requesting items defaults to login
There is currently an intermittent problem when using Internet Explorer to request or renew items where after the request is made the website defaults to a login screen. This has been found to only affect Internet Explorer users and in some cases can be remedied using the
possible fixes detailed on this page.
Freezing holds
There is currently an issue with freezing a large number of requested items. If you have more than 150 items on hold, you may not be able to freeze your holds through My Info. We have technical staff working on the issue and hope to have it resolved shortly.
Reading history
There is an issue with the Reading History feature in My Info that may mean some library members can not access their complete reading history. We have technical staff working on the problem and hope to have it resolved soon. If your complete reading history is not displaying correctly please
contact us with the details.
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General issues
Renewing and log in
Some people are currently experiencing problems logging into 'My Info' and eResources, and also using the Classic Catalogue.
Some are seeing strange lines of code appearing at the top of the page, others are unable to complete their request or renewal.
Questions or help - contact us
If you are experiencing problems please contact us with the
Ask a Librarian form. Please provide as much detail as possible about the issue, including:
- Are you are having trouble accessing and/or using the Classic Catalogue search page: http://www.elgar.govt.nz/search~S2 as well as logging in here: http://www.elgar.govt.nz/patroninfo~S2
- Which web browser are you using? eg Internet Explorer 6
- Which operating system are you using? eg Windows XP
- Are you getting any error messages? If so, please paste a screen capture of the error message if you can.
Other ways to renew and request items
To renew or request items (place a hold) phone our automated phone service on (09) 307 7795.
Possible fixes
Some people have resolved similar issues by doing one or more of the following:
- For people using Internet Explorer version 6 the general fix seems to be either:
- upgrade the browser to the latest version, or
- disable HTTP compression (see how to below)
- Resetting their web browser default settings (see how to below)
- Clearing their temporary internet files (see how to below)
- Refreshing pages and reseting bookmarks/favourites for 'My info' to http://www.elgar.govt.nz/patroninfo~S2
- Upgrading their virus checking/security software
- Disable Content Advisor in Internet Explorer
Please let us know if any of these help you.
How to disable HTTP compression
1. Open Internet Explorer 6
2. Go to Tools > Internet Options > Advanced
3. Scroll down to HTTP 1.1 settings, and uncheck "Use HTTP 1.1"
4. Click OK
If it does not work you may need to
upgrade Internet Explorer 6 Service Pack 2
The change should not cause any other issues as it only relates to compression of http content, except there may only be a very small impact on large site downloads.
How to reset your web browser default setting
1. Open Internet Explorer
2. Go to Tools > Internet Options > Advanced >
3. Click on button : Restore defaults (IE6) or Reset IE settings (IE7)
How to delete temporary internet files and clear your cache
1. Open Internet Explorer
2. Select Tools > Internet options... from the top menu bar
3. Click 'Delete cookies'
4. Click 'Delete Files'
5. Click 'Delete all offline content'
6. Click OK
7. Wait for hourglass to go
8. Click OK
How to disable Content Advisor in Internet Explorer
1. Open Internet Explorer
2. Select Tools > Internet options... from the top menu bar
3. Click on the Content tab
4. Click on the Disable button (if its on) in the Content Advisor section
5. Click OK.
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